Physical Goods
Our refund and returns policy lasts 30 days and only applies to physical goods. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Eligible items include anything you received via the postal service!
Digital Goods
- Gift cards
- Downloadable software
- Downloadable documents
- Music files
- Video files
Ineligible items are basically anything that was downloaded! However, if a download was corrupted or the file was in error in some way, then, of course, you would get a refund.
Refund Process
Let us know what the problem is via email or the contact form and we will sort it out within 24 hours. No questions asked!
Once approved, you will be refunded via the method you originally used for payment. This will be actioned straight away by us. Your bank may have other ideas, though, and it can take a few days to appear in your account.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, let us know.
Shipping returns
To return your product, you should mail your product to:
Elegant Simplicity | Unit 11477 | PO Box 6945 | London W1A 6US | United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us – we are only a few clicks away.